Frequently Asked Questions

Feel free to explore the sections below to find answers to your questions. If you can't find what you're looking for or need further assistance, please contact us directly. We'll be happy to help.
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Last updated: January 2025

1. General questions
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2. Products
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3. Payment
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4. Delivery
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1. General questions

What is your return policy?

We want you to be completely satisfied with your purchase. That's why we accept returns on all items, as long as they are in their original condition, unopened and unused, within 30 days of the purchase date. To initiate a return, please visit our returns page and follow the instructions.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your order directly on the La Poste website.

Can I cancel or change my order?

Orders are processed quickly, but we will do our best to accommodate your request. Contact us as soon as possible at our email address: info@hanokswiss.ch or via our contact form. If your order has not yet been shipped, we can proceed to modify or cancel it.

How do I apply a discount code?

You can enter your discount code in the discount section when finalizing your order. Make sure to apply it before proceeding to payment.

Do you have a physical store?

We do not have a physical store, all our products are available online.

2. Products

Are the products authentic?

Yes, we only offer authentic products, directly imported from South Korea, guaranteeing their quality and effectiveness.

How do I know which product is right for my skin type?

We recommend that you consult the detailed descriptions of each product on our website. If you have any doubts, do not hesitate to contact us for personalized advice.

Are the products suitable for sensitive skin?

We offer many products suitable for sensitive skin, but we recommend that you read the ingredients carefully and test on a small area of ​​skin first. If you have any questions, we will be happy to guide you in choosing the right product.

What happens if a product is out of stock?

If a product is out of stock, we do our best to restock it quickly. You can contact us for estimated availability times via our email address: info@hanokswiss.ch or we recommend that you regularly check our website for stock updates.

Do the products have an expiration date?

Yes, each product has an expiration date indicated on its packaging.

3. Payment

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard), as well as PayPal, Twint and Klarna.

Are payments secure?

Yes, we use secure and encrypted payment systems to ensure the protection of your information. Your banking details are fully protected.

Do you send paper invoices?

The invoice, along with the summary of your order, is sent only by email. We do not include any additional paper documents. If you need more information, do not hesitate to contact us, and we will be happy to assist you!

4. Delivery

What are the delivery costs?

Delivery is free from 80 CHF; for orders below this amount, a fee of 6.90 CHF applies.

What are the delivery times?

Orders are processed as quickly as possible, usually within 3 to 5 business days.

Do you ship internationally?

Our orders are only processed for Switzerland and Liechtenstein.

Can I combine multiple orders to save on shipping costs?

If you have several orders in progress and wish to group them, contact us quickly to check feasibility.

What should I do if my order arrives damaged?

If your order arrives damaged, please do not hesitate to contact us by sending us a photo of the product. We will be happy to help you and find the best solution, whether it is an exchange or a refund.

Need further assistance?

If you are still looking for an answer to your question, please do not hesitate to contact our customer service by email.

Contact us