How to make a return :

Before beginning the return process, please read and understand this policy carefully.
Please check that your item meets the criteria mentioned in our return conditions below.
Send an email to: info@hanokswiss.ch specifying your order number and your return request.
Carefully pack the item in its original packaging, label the package and send it to our return address.
Once the item is received, we will notify you of the status of your return after inspection.
If the item meets our conditions, a refund will be issued to your original payment method.

Please let me know if you would like further details.

Return conditions :

The item must be in its original condition: unused, undamaged, and in its original packaging.

Be returned complete (including any accessories or promotional gifts included in the purchase).

Please note that we will not be able to refund items that do not meet these conditions .

Return procedure :
Notify us by email at info@hanokswiss.ch including:

The object “Refund”

Your order number

Carefully pack the item in its original packaging.
Ship the package to the return address below. We recommend using a trackable service to ensure your return is received.

Hanok Switzerland
Chemin du cheseau 19
1728 Rossens FR, Switzerland

Once the item is received and inspected, we will send you a confirmation email and notify you of the decision regarding your refund.

Refunds will be issued via the original payment method, within 7-10 business days after the return is approved.

Important Notes :

Initial shipping costs are not refundable. Return shipping costs are also the responsibility of the customer, except in the case of defective product or error on our part.

Return costs are not the responsibility of the customer in the following cases:

Defective product.

Error on our part during shipping.

In these situations, please contact our team at: info@hanokswiss.ch with photos of the affected products.